The Call Center Workshop (partially supported by the Wharton Financial Institutions Center) will follow the Stochastic Networks Conference. The Workshop will bring together academics and practitioners from various disciplines in an effort to focus on the challenging problems that call center design and management are generating. Among the issues that arise are capacity decisions related to staffing (particularly in call center environments in which multiple skill sets are required) and control decisions related to dynamic reallocation of staff. The design of such an operation, and the management of its performance, must be based on sound scientific principles. This is manifested by a growing body of academic multi-disciplinary research, devoted to call centers, and ranging from mathematics and statistics, through operations research, industrial engineering, information technology, and human resources management, all the way to psychology and sociology.